Privacy policy

This Privacy Policy explains how Bestseller Design24 collects, uses, stores and protects personal data when customers visit our website, place an order or contact us.

We are committed to handling personal data in a transparent, secure and lawful manner in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Company Information

This online store is operated by:

Ecometra LTD
Company Registration Number: HE482778
Flat/Office 102
1st Apriliou 19
8220 Chlorakas, Paphos
Cyprus

Brand name: Bestseller Design24
Phone: +357 777 888 52
Email: info@bestseller-design24.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through our online store and related customer service communication.

Our store sells and delivers products to customers located in Cyprus only.

3. Personal Data We Collect

We may collect the following personal data when you visit our website, place an order or contact us:

  • first and last name;
  • billing address;
  • shipping address;
  • email address;
  • phone number, if provided;
  • order details, including purchased products, order value and order history;
  • payment status and transaction confirmation details;
  • customer service messages and communication history;
  • IP address, browser type, device information and website usage data;
  • cookie and tracking preference information.

We do not intentionally collect sensitive personal data such as health information, religious beliefs, political opinions or biometric data.

4. How We Use Personal Data

We use personal data only for legitimate business purposes and where permitted by law.

Personal data may be used for the following purposes:

  • to process and manage customer orders;
  • to confirm payment and prevent fraudulent transactions;
  • to prepare, ship and deliver orders within Cyprus;
  • to send order confirmations, shipping updates and customer service messages;
  • to respond to questions, complaints, return requests or support enquiries;
  • to manage refunds, replacements or other order-related solutions;
  • to operate, maintain and improve our website;
  • to detect, prevent and investigate fraud, abuse or security issues;
  • to comply with accounting, tax, legal and regulatory obligations;
  • to protect our legal rights and business interests.

5. Legal Bases for Processing

We process personal data under the following legal bases:

  • Contract performance: when processing is necessary to accept, manage and deliver customer orders.
  • Legal obligation: when processing is required for tax, accounting, consumer protection or regulatory requirements.
  • Legitimate interests: when processing is necessary to operate our business, prevent fraud, improve our website or handle customer support.
  • Consent: where consent is required, for example for certain cookies or optional marketing communication.

6. Payment Information

Payments are processed securely through third-party payment service providers available at checkout.

We do not store full payment card numbers or full payment authentication details on our own systems.

We may receive limited payment-related information, such as payment status, transaction reference, payment method type and fraud prevention signals, where necessary to process the order and comply with legal obligations.

7. Shipping and Delivery Partners

To deliver orders within Cyprus, we may share necessary delivery information with shipping and logistics partners.

This may include the customer’s name, delivery address, email address, phone number where required, order reference and shipment details.

Shipping partners may use this information only as necessary to provide delivery services and related shipment updates.

8. Customer Service Communication

If you contact us by email or through our website, we process the information provided in your message to respond to your enquiry and manage your request.

This may include order numbers, product details, delivery information, photos provided by the customer, return requests or complaint details.

9. Marketing Communication

We only send marketing communication where permitted by law or where the customer has given consent.

Customers can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@bestseller-design24.com.

Transactional emails, such as order confirmations, shipping updates and customer service messages, are not marketing emails and are necessary for the fulfilment of orders.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember customer preferences, improve website performance, analyse website usage and support security functions.

Some cookies are necessary for the website to function properly, such as cart, checkout, security and session cookies.

Where required by law, non-essential cookies are used only with the customer’s consent.

Customers can manage or disable cookies through their browser settings. Please note that disabling certain cookies may affect website functionality.

11. Analytics and Website Improvement

We may use website analytics tools to understand how visitors interact with our website and to improve usability, performance and product presentation.

Analytics data may include pages visited, device type, browser type, approximate location based on IP address, referral source and interaction data.

Where required, analytics cookies or similar technologies are used based on consent.

12. Fraud Prevention and Security

We may process personal data to detect, prevent and investigate fraudulent, unauthorised or harmful activity.

This may include reviewing order information, payment status, IP address, device information, delivery details and transaction patterns.

This processing helps protect customers, our website and our business from fraud and misuse.

13. Sharing Personal Data

We do not sell personal data.

We may share personal data only where necessary with:

  • website hosting and ecommerce platform providers;
  • payment processing providers;
  • shipping and logistics providers;
  • customer support and communication service providers;
  • analytics, security and fraud prevention providers;
  • professional advisers, including accountants, auditors and legal advisers;
  • public authorities, regulators or law enforcement where required by law.

Service providers are only allowed to process personal data as necessary to provide their services and must protect the data appropriately.

14. International Data Transfers

Some service providers may process personal data outside the European Economic Area.

Where personal data is transferred internationally, we take appropriate steps to ensure that the data remains protected in accordance with applicable data protection laws.

This may include the use of adequacy decisions, standard contractual clauses or other legally recognised safeguards.

15. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order, payment, tax and accounting records may be retained for the period required by applicable law.

Customer service communication may be retained for a reasonable period to manage enquiries, resolve disputes and protect legal rights.

When personal data is no longer required, it will be deleted, anonymised or securely stored where continued retention is legally required.

16. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website connections, access controls, limited internal access, fraud prevention tools and secure service providers.

However, no method of online transmission or electronic storage is completely risk-free. Customers should also take care to protect their own account and device information.

17. Customer Rights

Under applicable data protection laws, customers may have the following rights:

  • the right to access personal data we hold about them;
  • the right to request correction of inaccurate or incomplete personal data;
  • the right to request deletion of personal data, where legally applicable;
  • the right to request restriction of processing;
  • the right to object to certain processing activities;
  • the right to data portability, where applicable;
  • the right to withdraw consent where processing is based on consent;
  • the right to lodge a complaint with a data protection authority.

To exercise these rights, please contact us at info@bestseller-design24.com.

We may need to verify your identity before processing certain privacy-related requests.

18. Right to Lodge a Complaint

Customers have the right to lodge a complaint with a competent data protection authority if they believe their personal data has been processed unlawfully.

As Ecometra LTD is registered and operates in Cyprus, customers may contact the Office of the Commissioner for Personal Data Protection in Cyprus.

19. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal data from children. If we become aware that personal data from a child has been collected, we will take steps to delete it where required.

20. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content or security of external websites. Customers should review the privacy policies of those websites before providing personal data.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website operations, service providers or legal requirements.

The latest version will always be published on our website.

22. Contact Information

If you have any questions about this Privacy Policy or how we handle personal data, please contact us:

Bestseller Design24
Operated by Ecometra LTD
Company Registration Number: HE482778
Flat/Office 102
1st Apriliou 19
8220 Chlorakas, Paphos
Cyprus

Phone: +357 777 888 52
Email: info@bestseller-design24.com

Last updated: June 2026