Shipping policy

This Shipping Policy applies to all orders placed through Bestseller Design24. We aim to provide clear, reliable and transparent delivery information for all customers.

1. Shipping Destination

We currently ship only within Cyprus.

Orders with a delivery address outside Cyprus cannot be processed through our store.

2. Shipping Costs

We offer free shipping on all orders within Cyprus.

No additional shipping fees are charged at checkout.

3. Order Processing Time

All orders are processed within 1–2 (Mon-Fri) business days after the order has been placed and payment has been successfully received.

Business days are Monday to Friday, excluding public holidays.

4. Order Cut-Off Time

Our daily order cut-off time is 3:00 PM (Cyprus Time).

Orders placed before 3:00 PM (Cyprus Time) will start processing on the same business day. Orders placed after 3:00 PM (Cyprus Time) will start processing on the next business day.

5. Estimated Delivery Time

After processing, the estimated shipping time is 4–7 (Mon-Fri) business days.

This means the total estimated delivery time, including order processing and shipping, is generally 5–9 business days.

Delivery times may vary slightly due to courier delays, public holidays, weather conditions or other circumstances outside our control.

6. Order Confirmation and Shipping Updates

After placing an order, customers will receive an order confirmation by email.

Once the order has been shipped, customers will receive a shipping confirmation email with tracking information, where available.

7. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a correct and complete delivery address at checkout.

If an order cannot be delivered due to an incorrect or incomplete address, please contact us as soon as possible. Additional delivery costs may apply if a parcel needs to be resent due to customer-provided address errors.

8. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can check the status of your shipment.

Please include your order number when contacting us.

9. Lost or Damaged Shipments

If your parcel appears to be lost or arrives damaged, please contact us immediately with your order number and, if applicable, photos of the damaged parcel or product.

We will review the case and work with the shipping provider to find a suitable solution.

10. Contact Information

If you have any questions about shipping or delivery, please contact us:

Bestseller Design24
Operated by Ecometra LTD
Company Registration Number: HE482778
Flat/Office 102
1st Apriliou 19
8220 Chlorakas, Paphos
Cyprus

Phone: +357 777 888 52
Email: info@bestseller-design24.com