Refund policy

This Return and Refund Policy applies to all orders placed through Bestseller Design24. We want our customers to have clear and transparent information about returns, refunds and order issues.

1. Company Information

This online store is operated by:

Ecometra LTD
Company Registration Number: HE482778
Flat/Office 102
1st Apriliou 19
8220 Chlorakas, Paphos
Cyprus

Brand name: Bestseller Design24
Phone: +357 777 888 52
Email: info@bestseller-design24.com

2. Return Period

Customers may request a return within 30 days after receiving their order.

To start a return, customers must contact us first by email at info@bestseller-design24.com.

Please include your order number, the item you would like to return and the reason for the return request.

3. Return Conditions

To be eligible for a return, the item must be:

• unused;
• undamaged;
• in its original condition;
• returned with all original packaging, labels and accessories where applicable;
• sent back only after the return request has been approved by our customer service team.

We reserve the right to refuse a return if the item is used, damaged, incomplete or not returned in an acceptable condition.

4. How to Request a Return

To request a return, please contact us at: info@bestseller-design24.com

Please provide the following information:

• your order number;
• your full name;
• the email address used for the order;
• the item you would like to return;
• the reason for the return request;
• photos, if the item is damaged, defective or incorrect.

After reviewing your request, we will provide return instructions by email. Please do not send items back before receiving return instructions from us.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged or incorrect.

If the return is due to a customer preference, wrong size, wrong selection or change of mind, the customer must cover the cost of return shipping.

If the item is confirmed to be defective, damaged or incorrect, we will provide a suitable solution, which may include a replacement, refund or other appropriate remedy.

6. Refunds

Once your returned item has been received and inspected, we will notify you by email whether the refund has been approved.

If the refund is approved, the refund will be processed to the original payment method within 7 days.

Please note that your bank or payment provider may require additional time to make the refunded amount visible in your account.

7. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible at info@bestseller-design24.com.

Please include your order number and clear photos of the product and packaging. This helps us review the issue quickly and provide a suitable solution.

If the issue is confirmed, we will offer an appropriate remedy, such as a replacement, refund or another suitable solution.

8. Non-Returnable Items

Certain items may not be eligible for return where this is permitted by applicable law, including:

• items that have been used, worn, washed or damaged by the customer;
• items returned without original packaging or missing parts;
• items that cannot be returned for hygiene or safety reasons once opened or used;
• customised or personalised products, if applicable.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

9. Exchanges

We do not guarantee direct exchanges for all items.

If you would like a different item, size or colour, please contact us first. Depending on availability, we may offer a replacement solution or advise you to place a new order after the return has been approved.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@bestseller-design24.com.

We can only cancel an order if it has not yet been processed or shipped.

Once an order has already been processed or shipped, it can no longer be cancelled. In that case, customers may request a return after receiving the order in accordance with this policy.

11. Shipping Destination

Bestseller Design24 sells and ships products only within Cyprus.

Orders with delivery addresses outside Cyprus cannot be processed.

12. Contact Information

If you have any questions about returns, refunds or damaged items, please contact us:

Bestseller Design24
Operated by Ecometra LTD
Company Registration Number: HE482778
Flat/Office 102
1st Apriliou 19
8220 Chlorakas, Paphos
Cyprus

Phone: +357 777 888 52
Email: info@bestseller-design24.com

Last updated: June 2026